Effective Date: 15 September 2026

This Refund Policy explains how FindMyReviews handles refunds, disputes, and fund releases on our escrow-based review marketplace. Because all payments are protected by escrow, our refund process is designed to be fair to both Buyers and Sellers.

1. Buyer Refund Scenarios

1.1 Refunds Are Limited to Your Wallet Balance

Only the unused balance in your FindMyReviews wallet (money that has not been placed into an order) can be refunded. To request this, contact admin via WorkStream Support. Approved refunds are processed to the original payment method within 5-7 business days.

1.2 Orders In Progress Cannot Be Cancelled or Refunded

Once an order is active and work has started, the payment is held in escrow for the Sellers completing it. For this reason, an active order cannot be cancelled and the escrowed amount cannot be refunded. If a Seller does not deliver, the slot stays open for another Seller to complete, and the order continues until all reviews are delivered.

1.3 Unsatisfactory Proof (Dispute Raised)

If a Seller submits proof that does not meet the order requirements (wrong business, wrong star rating, fake screenshot, review removed), the Buyer may raise a dispute. Admin will review evidence within 24-48 hours. If the dispute is resolved in the Buyer favour, the amount for that submission is returned to the Buyer wallet.

1.4 Failed Razorpay Payment

If your Razorpay payment was debited but your order was not activated, contact us immediately with your Razorpay payment ID. We will verify and credit the amount to your wallet within 24 hours, or process a full refund within 5-7 business days.

2. Seller Payment Scenarios

2.1 Approved Proof

When a Buyer releases payment after verifying proof, the earn amount (minus platform fee) is instantly credited to the Seller wallet. Sellers can withdraw to UPI above the minimum withdrawal threshold.

2.2 Disputed Proof — Seller Wins

If admin finds in favour of the Seller, the escrow is released to the Seller wallet as normal.

2.3 Disputed Proof — Buyer Wins

If admin finds in favour of the Buyer, the Seller proof is rejected and the escrow is returned to the Buyer. The Seller earns nothing for that submission.

2.4 Withdrawal Rejected

If a withdrawal request is rejected, the amount is returned to the Seller wallet within 24 hours. The Seller may resubmit with a valid UPI ID.

3. Refund Timelines

4. Non-Refundable Items

• Payments held in escrow for an order that is in progress — active orders cannot be cancelled or refunded
• Platform fees already deducted from completed transactions
• Referral bonuses already paid out
• Wallet balances of permanently banned accounts
• Payments already released by the Buyer — once released, cannot be reversed

5. How to Request a Refund

1. Log in to your FindMyReviews account
2. Go to WorkStream and open a Support chat
3. Describe your issue with your Order ID, Payment ID, and screenshots
4. Our team will respond within 24 hours

Alternatively email us at support@findmyreviews.com with subject "Refund Request — [Your Order ID]".